Frequently Asked Questions
Everything you need to know about our premium beauty and nail care collections.
How long does shipping typically take?
Standard shipping usually takes between 3-5 business days within the continental United States, while international orders may take 7-14 business days depending on the destination.
Are Mavala products cruelty-free?
Yes, Mavala is committed to ethical beauty standards. We do not test our finished products on animals, nor do we commission third parties to do so on our behalf.
What is your return policy for open beauty products?
Due to hygiene and safety regulations, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a unique tracking number and a link to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer professional discounts for salons?
Yes, Mavala Corporate offers a dedicated professional program for licensed technicians and salon owners. Please contact our wholesale department via the 'Pro' portal for more details.